Privacy Policy

Last updated: 01/04/2026

Dr Demi Krystallidou, operating through The Journey. Parent, child, the world, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how The Journey. Parent, child, the world, a company registered in Belgium with its registered office at Nederbosstraat 106, B‑9810 Nazareth – De Pinte (“we”, “us”, “our”), collects, uses, and protects personal data when you visit this website or engage with our services. We handle personal data with care, transparency, and respect, in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian data protection laws.

 

1. Data Controller

The Journey. Parent, child, the world – Nederbosstraat 106, B9810 Nazareth – De Pinte (Belgium)
Enterprise number: BE1034.602.295
Email: demi@demikrystallidou.com

Dr Demi Krystallidou is the data controller and is responsible for the processing of personal data as described in this Privacy Policy. 

 

2. What Personal Data We Collect

We collect only the personal data necessary to provide our services and communicate with you. This may include:

  • Name
  • Company name (when applicable)
  • VAT number (when applicable)
  • Contact details
  • Email address
  • IP address
  • Information you voluntarily share via contact forms, intake forms, or email
  • Information shared during consultations, sessions, or partnerships

We do not intentionally collect sensitive personal data unless you choose to share it in the context of our work.

 

3. How We Process Your Data

We process personal data for the following purposes:

  • To respond to enquiries and communicate with you
  • To deliver booked services (consultations, partnerships, sessions, webinars, masterclasses)
  • To manage scheduling, administration, and payments
  • To provide relevant information related to your engagement with us
  • To meet legal or regulatory obligations

We do not use your data for automated decision‑making or profiling.

 

4. Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

  • Consent – where you voluntarily provide information or opt in to communications
  • Contractual necessity – where processing is required to deliver agreed services
  • Legal obligation – where required by law
  • Legitimate interest – to operate our services responsibly and effectively, without overriding your rights.

 

5. Newsletter and Email Communication (AutoRespond)

We use AutoRespond, a Netherlands‑based email service provider, to manage our mailing list and send newsletter communications.

When you subscribe to receive our emails:

  • Your personal data is stored on secure servers located within the European Union.
  • Your subscription is confirmed using a double opt‑in process.
  • Your data is used solely to send you relevant newsletter and email communications.
  • A data processing agreement is in place with our provider in accordance with the EU GDPR.
  • You may unsubscribe at any time by using the unsubscribe link included in every email.

We do not sell your personal data or share it with third parties for commercial purposes.

 

6. Data Sharing

We do not sell, rent, or trade your personal data.

We may share limited data only when necessary with:

  • Payment service providers
  • Administrative or technical service providers
  • Legal or regulatory authorities where legally required
  • Email service providers (AutoRespond)

All third parties are expected to comply with applicable data protection standards.

 

7. Online and International Services and Data Transfers

Most of our work is delivered online, and we work with clients around the world.

By engaging with our services, you acknowledge that:

  • Your data is processed from Belgium
  • Data protection standards are governed by EU GDPR
  • Electronic communication carries inherent risks beyond our direct control

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards, such as Standard Contractual Clauses, are implemented.

 

8. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and in accordance with applicable legal obligations:

  • Invoicing data is retained for seven years, in line with statutory requirements.
  • Contact requests that do not result in further collaboration are retained for a maximum of two years.
  • Newsletter subscription data is retained until you unsubscribe.

Once the applicable retention period has expired, personal data is securely deleted or anonymised.

 

9. Cookies and Website Use

Our website uses cookies and similar technologies to help ensure it functions properly and to enhance user experience.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of the website.

 

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • unauthorised access
  • loss
  • misuse
  • unlawful processing

While no online system can be guaranteed to be completely secure, we take appropriate steps to safeguard your personal data.

 

11. Your Rights

If you are located in the EU (or where GDPR applies), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

  • You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) via its website: https://www.dataprotectionauthority.be.

Requests can be made using the contact details below.

 

12. External Links

This website may contain links to third‑party websites. We are not responsible for their privacy practices or content.

 

13. Confidentiality and Professional Care

Information shared with us during consultations or partnerships is treated with discretion and care.

However:

  • Absolute confidentiality cannot be guaranteed for electronic communications
  • Confidentiality may be limited where disclosure is required by law
  • We are not a medical, therapeutic, or legal service provider

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this website.

Continued use of the website or services constitutes acceptance of the updated policy.

 

15. Contact

For questions or requests relating to this Privacy Policy or your personal data, please contact:

The Journey. Parent, child, the world

Email: demi@demikrystallidou.com
Registered office: Nederbosstraat 106, B-9810 Nazareth-De Pinte